Privacy Policy

Last updated: 01/01/2025

IBA Helpdesk is developed by IBA Technologies to provide mobile access to the IBA ERP system for corporate users. This Privacy Policy explains how we collect, use, and protect your information when you use the app.

1. Information We Collect

IBA Helpdesk may collect the following types of information:

• Business-related Data: Information entered into the ERP system (employee records, financial data, approvals, etc.).
• Device Information: Device model, operating system, and app version for performance monitoring.
• Location Data: IBA Helpdesk collects location data to enable location-based features such as attendance marking, task tracking, and logging user location during business activities. Location data may be collected even when the app is closed or not in use if background location access is granted. This data is securely stored and used only for business operations and reporting as authorized by the company.
• Usage Data: Log data on how you interact with the app to improve services.

2. How We Use Information

We use the collected data to:

• Provide and improve ERP features and services.
• Authenticate users and secure access.
• Monitor system performance and fix issues.
• Send important notifications related to ERP operations.

3. Data Sharing and Disclosure

• We do not sell or share personal data with third parties for marketing or commercial purposes.
• Data may be shared with authorized IBA ERP system administrators for support or maintenance.
• We may disclose information if required by law or to protect rights and safety.

4. Data Security

We prioritize the security of your data:

• All data transmission is encrypted (SSL/TLS).
• Access is restricted to authorized users only.
• Regular security audits and updates are performed.

5. User Rights

You have the right to:

• Access your data stored in the ERP system (subject to company policy).
• Request correction of incorrect information.
• Contact your ERP administrator for any data-related queries.

6. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted within the app or communicated through official channels.

7. Contact Us

For any questions or concerns about this Privacy Policy, please contact:

IBA Technologies
Email: Get support
Phone: +91 9746567642